📦 Orders & Shipping

  1. 📬 When will my order ship?
    Orders ship within 1–2 business days. Quick & smooth!

  2. 📦 How can I track my package?
    You'll get a tracking link by email as soon as it ships.

  3. 🚀 Do you offer express shipping?
    Yep! Choose your speed at checkout.

  4. 🌍 Do you ship internationally?
    Not yet — U.S. only for now.

  5. 📍 Can I change my shipping address?
    Email us before the order ships and we’ll fix it.

  6. 📫 My tracking says 'delivered' but I got nothing!
    Double-check with neighbors & mailbox. Still nothing? 👉 Contact us.

🛍 Products & Stock

  1. 🟢 Are your products in stock?
    If it’s on the site, it’s ready to ship!

  2. 🔁 Do you restock sold-out items?
    Often, yes. Click “Notify Me” on the product page.

  3. 🧸 Are your products safe for kids or pets?
    Yes! Every item is carefully selected for safety.

  4. 🎁 Do you offer gift wrapping?
    Not yet — but we’re working on it!

  5. 📦 Do you offer bulk or wholesale discounts?
    Email us! We’re happy to discuss bulk orders.

💳 Payments & Discounts

  1. 💰 What payment methods do you accept?
    All major cards, PayPal, and Apple Pay.

  2. 🎟 Can I use multiple promo codes?
    Just one per order, so choose your best deal.

  3. 🏷 Where do I enter a discount code?
    On the checkout page — you’ll see the box.

  4. 🔐 Is my payment secure?
    Absolutely. We use secure encryption to protect your info.

👤 Account & Support

  1. 👥 Do I need an account to shop?
    Nope. Guest checkout is totally fine.

  2. 🔑 I forgot my password — help!
    Just click “Forgot Password?” to reset it.

  3. 📞 How can I contact support?
    Email info@sellurex-shop.com or call +1 786 821 0811.

  4. 📍 Where are you based?
    1680 Michigan Ave, Suite 700, #341, Miami Beach, FL 33139.

  5. 🏪 Do you have a retail store?
    Nope, we’re 100% online — for now 😉

🔁 Returns & Refunds

  1. 🔄 What's your return policy?
    30-day returns on unused items — easy and stress-free.

  2. 📤 How do I start a return?
    Email us at info@sellurex-shop.com — we’ve got your back.

  3. ⏳ How long does a refund take?
    Usually 5–7 business days once we process it.

  4. 🔄 Can I exchange instead of return?
    Not directly — just return and re-order.

  5. 🧯 My item arrived damaged. What now?
    Take a photo and send it to us — we’ll fix it fast.

🎉 Other Stuff

  1. 💳 Do you offer gift cards?
    Not at the moment, but it’s coming soon!

  2. ❌ Can I cancel my order?
    Only if it hasn’t shipped — act fast and contact us.

  3. 🌟 What makes Sellurex special?
    Curated finds, fast shipping, and real support — all in one.

  4. 📬 How can I stay in the loop?
    Join our newsletter or follow us on social!

  5. 🎁 Do you have a loyalty program?
    Not yet — but something fun is cooking 🔥