📦 Refund & Returns Policy

Effective Date: July 17, 2025
Last Updated: July 17, 2025

At Sellurex, your satisfaction is our top priority. If you’re not 100% happy with your purchase, we’re here to make things right. This policy outlines your rights and our obligations when it comes to returns, refunds, and exchanges.

🔁 Eligibility for Returns

We accept returns within 30 calendar days from the date of delivery, under the following conditions:

• Items must be unused, undamaged, and in their original packaging

• A receipt or proof of purchase is required

• Returns must be initiated via email before sending anything back

📦 Returnable items include:

• Most unused merchandise

• Unopened packaged goods

• Non-perishable household items

❌ Non-returnable items:

• Perishable goods (e.g., snacks, groceries)

• Health and personal care items that have been opened or used

• Gift cards, downloadable products, and clearance items

• Custom or personalized items (unless defective)

✉️ How to Start a Return

To request a return or exchange, email our support team at
📩 info@sellurex-shop.com

Include:

• Your full name

• Your order number

• A clear description of the issue

• Optional: a photo of the product (if damaged or incorrect)

We’ll respond within 24–48 business hours with further instructions and a return authorization number (RAN), if applicable.

Please do not send items back without authorization, as we may be unable to process your refund.

💸 Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds are issued to your original method of payment

• Refunds are typically processed within 5–10 business days

• We will notify you by email when the refund is completed

📌 Original shipping fees are non-refundable unless the return is due to a fulfillment error on our part.